ICAS Refund Policy – India
Issued by PEAR Academy Australia (ABN 16 107 175 360)
Authorised Reseller for Janison Solutions Pty Ltd (ABN 35 081 897 494)
India Operations: PEAR Academy Australasia LLP (AAM-8780)
Overview
This policy outlines the terms and conditions for requesting a refund for ICAS (International Competitions and Assessments for Schools) in India. It applies to all students, parents, and schools who register via PEAR Academy platforms or affiliated test centres.
Please note: All registrations are final. Refunds are not issued once registration is completed, except under specific, limited circumstances as outlined below.
Refund Eligibility
| Refund Eligibility | Eligible for Refund? | Situation |
|---|---|---|
| Registration cancelled before the sitting period begins | ❌ No | Refunds are not provided once registration is confirmed |
| Child unable to attend due to medical/emergency reasons | ✔ Yes (case-by-case) | Must provide valid documentary evidence (e.g., medical certificate) |
| Technical failure at PEAR Academy Test Centre (test cancelled) | ✔ Yes | Full refund or option to reschedule the test |
| Change of mind or voluntary withdrawal | ❌ No | Refunds not available for personal reasons or loss of interest |
| Digital past papers already downloaded | ❌ No | Non-refundable once accessed or downloaded |
| Test rescheduled by ICAS or PEAR Academy | ✔ Yes (if student opts out) | Refund available if the new date is not suitable for the participant |
How to Request a Refund
To request a refund (where eligible), please email icas@pearacademy.org and include the following:
- Full name of student and parent
- Name of school (if applicable) and school ID
- Registration ID or payment transaction number
- Contact email and phone number
- Subject(s) and year level
- Reason for refund request
- Bank account details (for bank transfer refunds)
⏳ Deadline:
Requests must be submitted within 7 days of the end of the test sitting period. Late requests may not be accepted.
- L2&3 No 27 Ulsoor Road, Batra Centre, Ulsoor Rd, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560042
- Email: icas@pearacademy.org
- Phone: +91 97404 84747
